Rosemary Saint Michaels began her hearing health care career in 1989. After twenty years on the front desk, she went back to school and graduated in June 2008 from the Grant MacEwan College Hearing Aid Practitioner Program. As a Hearing Instrument Specialist, she received her BC Board of Hearing Aid Dealer and Consultants License in September 2008. Ms. Saint Michaels was born in Kamloops, and has lived here most of her life. As a person who has worked with the hearing impaired for twenty years, she is dedicated to the care and maintenance of client service and understanding of their hearing loss. She likes to work with family and friends of the hearing impaired as their understanding of their loved ones hearing difficulties often is part of the rehabilitation process.