Head office address
1600-4950 Yonge Street
M2N 6K1
Toronto, Ontario
4 ways to reach our customer service
Chat online
Our online chat is open weekdays from 9:00am to 5:00pm EST
Contact us
Our customer service is available Monday to Friday, from 9:00am to 5:00pm EST.
You are always welcome to contact us if you have questions or need assistance. You can also view our FAQ section below for answers to some of the most popular questions from our customers.
You can call or email us at:
Request a call back
Fill in your contact details below and we will call you back
What can we do for you?
-
If you have questions about your hearing aids or need a hearing aid adjustment or repair, then you are welcome to call us at 800 800 888 to schedule an appointment
-
If you are an existing customer and want to book an appointment to see your audiologist, you can either call the branch you originally visited, or you can call our free scheduling phone line at 800 800 888. To find the contact details of your local branch, you can use the Find hearing clinic page.
-
If you are new to Audika and would like to book a free hearing test, you can either book an appointment here or call 800 800 888. You can book an appointment for yourself or on behalf of someone else. We also offer video consultations, which can be arranged when you speak to a member of our team.
-
If you need to change an existing appointment, you can do so by calling your local branch. You can find the contact details of your local branch on the Find hearing clinic page.
-
If you would like to order an accessory, you can do so by contacting your local branch or our Customer Service team.
You can find your local branch on the Find hearing clinic page
Alternatively, you can call our Customer Service team at 800 800 888 from 9.00am - 5.00pm, Monday - Friday.
Email: email@audika.com -
Oneplan is Hidden Hearing’s protection plan. Whether your device has been damaged, lost or stolen, Oneplan is there to help when you need it most. Once a hearing aid passes its manufacturer warranty, the price for any repairs can be expensive, but as we all know, these things can happen. Oneplan is a low-cost plan that provides coverage against theft, loss and damage, and it can offer full protection of your hearing aid from – starting at a price of £75 per year.
To make a claim or for more information, contact our Customer Service team at 800 800 888
Email: email@audika.com or fill in your details here, and a member of the team will get back to you. -
If you would like information about a specific order, you can contact our Customer Service Team.
You can call the Customer Service Team at 800 800 888 from 9.00am - 5.00pm Monday - Friday.
Email: email@audika.com
Or you can use the Contact Us Form, and a member of the team will get back to you
