Image show man and a women get into a hearing clinic

HearingLife 360-AfterCare Guarantee

Welcome to the HearingLife 360-AfterCare Guarantee. As part of the guarantee, you receive a wide range of aftercare services designed to ensure that you get the most out of your hearing aids.

Find a clinic close to you

What is the HearingLife 360-AfterCare Guarantee?

Image show Oticon hearing aid
1. 90-day, risk-free purchase
90-day return or exchange - No return fee - Satisfaction guaranteed

Read more

Image show ear fitted with a hearing aid
2. Hearing Aid Maintenance 
Free hearing aid cleaning assistance - Fitting, adjustment, and repair - Free batteries and domes - Loss and damage coverage

Read more

Image show a HearingLife audiologist
3. Online and in-person consultations
Regular service check-ups - Free in-person consultations - Online consultations - Self-guided resources

Read more

3 ways to contact us about aftercare services

Image show a phone icon
Call us
The phones are open weekdays from 9:00am to 5:00 pm EST
Call 1-888-514-9515
Image show chat icon
Chat online
Our online chat is open weekdays from 9:00am to 5:00pm EST
Image show email icon
Email us
Our customer service responds to e-mails within 48 business hours

1. HearingLife Welcome Program

Image show calendar icon
30-day welcome program
Our welcome program provides you with support, tips, and advice on how to get the most out of your hearing aids. This ensures that you get off to a good start with your devices. 
Image show money icon
90 day return policy
In order to make sure that your hearing aids are the right fit for you, Hearinglife gives you the opportunity to test your hearing aids out for 90 days before committing to your purchase.
Image show calendar icon
90 day exchange policy
Once you start wearing your hearing aids, you have 90 days to decide whether you want to exchange them for a different hearing aid model or style.

2. Hearing aid maintenance 

Image show hand cleaning a hearing aid
Free hearing aid cleaning assistance
To ensure your hearing aids are always kept clean and in good shape, our hearing care professionals are available to clean them for you. You can also learn how to clean them yourself at home:

Hearing aid cleaning

Image show women fitting with a hearing aid
Free hearing aid fittings and future adjustments
As you get used to your hearing aids and the way in which you wish to hear through them, your hearing care professional can program and / or adjust them to suit your hearing needs.

Hearing aid repair and adjustment

Image show hearing aid repair
Free hearing aid repairs
Like everything in life, your hearing aids may need servicing from time to time in order to ensure that the internal components are working optimally. Book your annual hearing aid service appointment.

Book an appointment

Free batteries
With our 360-AfterCare, hearing aids come with complimentary batteries for 3 full years

Hearing aid batteries

Image show domes
Free domes
Whenever you are in need of new domes, you can order free hearing aid domes from your local clinic. You might prefer to keep an extra pack on hand so that you have an extra supply whenever you need them. 

Image show oticon hearing aid
Loss and Damage Coverage
With HearingLife's Loss and Damage Insurance, you are fully covered if you lose your hearing aid and require a replacement. This coverage will fully replace the hearing aid if lost or damaged beyond repair one time in the first 2 years for each device.

3. Online and in-person consultations

Image show a hearinglife audiologist
Regular service check-ups
Our professionals recommend checking your hearing aid at least every 18 months in order to make any necessary adjustments and ensure that you are getting the most out of your hearing aids. This service is free for 3 years from date of hearing aid purchase.
Image show man and audiologist in a hearing clinic
Free in-person consultations
In order to provide guidance at every step of your journey, we provide follow-up consultations, which can serve to: address your hearing health concerns, educate you about the latest hearing technology, and provide reliable follow-up care. 
Image show woman taking an online hearing test
Online consultations / self-guided resources
HearingLife provides convenient, online consultations so that you can talk to a hearing care professional from the comfort of your own home - either online, by phone, or by sending us an email. We have also developed a compilation of self-guided resources online. 

Image show HearingLife accessories

Hearing aid accessories

The following 4 hearing aid accessories can make your daily life more convenient:

  • ConnectClip: Hear speakers more clearly and control your hearing aids discreetly
  • TV Adapter: Stream the sound of your TV directly into your hearing aids
  • Remote Control: Discreetly control your hearing aids
  • Phone Adapter: Connect your hearing aids to your landline phone

Connectivity accessories