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Our clients say 9.5/10   Based on 54,656+ reviews in Canada for 2026 
9.5/10
 Based on 54,656+ reviews  
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HearingLife’s hearing aid warranty program

When you choose HearingLife, your care doesn’t stop once you receive your hearing aids. Our 360-AfterCare program is designed to support you over time, with ongoing care, adjustments, and access to professionals whenever you need it.

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Personalized
hearing care
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Price Match
policy*
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350+
hearing centres
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90-day
satisfaction guarantee

Our 360-AfterCare Guarantee

Our 360-AfterCare program supports you throughout the life of your hearing aids, helping you stay connected with continued care, maintenance, and access to hearing care professionals whenever your needs change.

What’s included:

Lifetime Complimentary In-Clinic Care

For the lifetime of your hearing aids, you are entitled to receive regular hearing assessments, complimentary hearing aid verifications, adjustments, modifications, in-clinic repairs, clean and checks, and loaner instruments where suitable.

Wax guards and domes are also included for most devices. See your Terms of Sale for full details.

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90-Day Satisfaction Guarantee

For a period of 90 days from the date of purchase, if you are not completely satisfied with your hearing aids, HearingLife will adjust, repair, remake or exchange them for an alternate model until you are satisfied or refund the full cost of the purchase.

All-Inclusive Warranty

Hearing aids purchased at HearingLife are covered by applicable manufacturer warranties for defects in materials and workmanship, subject to the manufacturer’s terms and exclusions. Most hearing aids are covered for 3 years. See your Terms of Sale for full details.

Loss and Damage Insurance

HearingLife will provide one replacement per hearing aid if it is lost or accidentally damaged beyond repair, with a deductible. Most hearing aids are covered for 2 years. See your Terms of Sale for full details.

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3 Years Supply of Batteries

For a period of 3 years from the date of purchase, HearingLife will supply the batteries for your hearing aids at no additional cost.

Rechargeable devices may have different replacement support options.

Daily Walk-In Hour

Daily walk-in hour is available from 1–2 pm for clean and checks, hearing aid adjustments, minor repairs, Bluetooth® pairing, app troubleshooting, and supply pickup, subject to clinic availability. No appointment is necessary.

Live Remote Technical Support for the Lifetime of Your Hearing Aids

Get live help from a hearing care professional by calling 1-833-835-3787 or access hundreds of troubleshooting articles and videos by visiting HearingAidHelp.ca.

3 ways to contact us about aftercare services

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Call us
The phones are open weekdays from 8:00am to 8:00pm EST
Call 1-888-514-9515
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Chat online
Our online chat is open weekdays from 9:00am to 5:00pm EST
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Email us
Our customer service responds to e-mails within 48 business hours
info@hearinglife.com
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Hearing aid accessories

The following 4 hearing aid accessories can make your daily life more convenient:

  • ConnectClip: Hear speakers more clearly and control your hearing aids discreetly
  • TV Adapter: Stream the sound of your TV directly into your hearing aids
  • Remote Control: Discreetly control your hearing aids
  • Phone Adapter: Connect your hearing aids to your landline phone

Connectivity accessories

* Clinic staff reserve the right to refuse clients who excessively request hearing aid supplies.

 

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*A comprehensive hearing assessment is provided to adults ages 19 and older at no cost. The results of this assessment will be communicated verbally to you. If you request a copy of the Audiological Report, an administrative fee will apply, excluding Saskatchewan residents. Child hearing tests are conducted at select locations for a fee, please contact us for more information. Offer not available in Quebec. Not applicable for industrial hearing tests. The hearing discount promotion is valid for select premium or advanced hearing aid models and cannot be combined with any other discount. Applies to private sales of premium or advanced hearing aids and discount is applied after any Government funding has been deducted. Discount offer expires 30/06/2026. Some conditions apply, see clinic for details. Offer not valid in Quebec. **90-Day money-back guarantee begins at the date of purchase. If you are not completely satisfied, you can return it within 90 days for a full refund or exchange. ***If you are quoted a lower price on an comparable hearing aid with the same features, options and services, HearingLife Canada Ltd. will match that price. Conditions Apply. Ask our hearing care professionals for more details. 150,000 Doctor referrals based on the all-time number of referrals from general physicians, Ear, Nose & Throat specialists, and medical professionals as indicated by clients on our intake forms. With financing plan, deposit may be required. Borrower must be age of majority and have a Canadian bank account. Financing is available on select core-brand hearing aids and at select HearingLife locations. The government grant for hearing aids is a provincial program administered by the provincial government and is not affiliated with or administered by HearingLife Canada.