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Customer Service

Your hearing is our priority. Our customer service team is available to provide support for both hearing aid and hearing care inquiries - whether you're at home or on the go.

With our wide range of remote services, you receive high-quality hearing care from our hearing professionals - all from the comfort of your home.

Contact Customer Service: 
1-855-778-4143 or or online chat or request a call back

How can we help you?

Our trained professionals offer the following services:

  1. Comprehensive hearing tests and consultations
  2. Hearing aid and hearing aid accessory support
  3. Hearing aid fittings and adjustments
  4. Battery and dome ordering services
  5. Hearing aid cleaning and repairs
  6. Guidance on when to book a hearing test
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Quick links to self-guided resources

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Order batteries online
Order now
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Order hearing aid accessories
Order now
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Learn how to use and maintain your hearing aids

You are always welcome to visit us in the clinic

Our clinics are open, and the safety of our clients and employees is our highest priority. We are taking high security precautions to ensure optimal safety and hygiene when you visit our clinics.

Read about our safety




RemoteCare eHealth by Oticon


As a hearing aid user


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You can now receive support and adjustments to your hearing aids.


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Wherever you are – just as if you were in the clinic.


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With the RemoteCare app from Oticon, you and your hearing care provider connect wirelessly and comfortably. You can get the professional and personal assistance you need.


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Whether at home

On the Job

Or if you just cannot make it in person.


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Without compromising personalised clinical care


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Black screen: RemoteCare from Oticon keeps hearing aid users and their hearing care experts connected on the journey towards better hearing healthcare



Oticon RemoteCare App

If you wear Oticon hearing aids, you can receive phone or video hearing aid consultations through the Oticon RemoteCare app.

Using the app is a convenient way for you to receive real-time hearing aid adjustments from your hearing care professional.

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How you benefit from the Oticon RemoteCare App

  • Have personal video consultations with a hearing care professional from the comfort of your own home
  • Receive hearing aid adjustments and fine-tuning via the app
  • Save time and money traveling to and from the hearing care clinic

Watch the benefits of RemoteCare

Book an appointment on your Oticon RemoteCare app

If you have already set up the Oticon RemoteCare App:

  1. Call your hearing care expert and book an Oticon RemoteCare appointment
  2. Open the app at the date and time of the agreed appointment

If you have not yet set up the Oticon RemoteCare app:

  1. Download the Oticon RemoteCare app here for iOS and here for Android
  2. Pair your hearing aid with the Oticon RemoteCare app
  3. Call us on this number: 1-888-514-9515 and let us know which email you used to setup your RemoteCare account. Together, we will then
  4. complete your Oticon RemoteCare registration
  5. Call your hearing care professional, and book your first Oticon RemoteCare consultation
  6. Open the app at the date and time of the agreed appointment

Oticon RemoteCare App requirements

In order to use the app, you will need the following: 

  • Oticon hearing aids with Bluetooth® 
    (Models: Xceed, Xceed Play, Opn S, Opn Play, Opn, Ruby, Siya, More)
  • A smartphone (Android phones must have an operating system of 8.0 or higher, and iPhones must meet the following specifications: 5S model or higher, iOS 12.0 or higher)
  • Apple ID
  • Email account 
  • Stable Internet connection

How to find out if you have a Bluetooth® hearing aid

5 steps to improving your hearing

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1. Learn how to recognize the signs of hearing loss
Signs of hearing loss
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2. Schedule your FREE hearing test in a clinic near you
Book hearing test
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3. Select a pair of hearing aids and receive a risk-free trial
Free, 30-day trial
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4. Learn about payment plans and subsidy programs
Hearing aid financing
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5. Hear well and live well. Receive extensive aftercare
Aftercare service