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Hearing aid adjustments and repair

Whether you need a repair or a small adjustment, we are here for you when you need hearing aid support. 

Hearing aid repair: How to solve common problems

4 ways to reach our customer service

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Call us
The phones are open weekdays from 9:00am to 5:00pm EST
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Chat online
Our online chat is open weekdays from 9:00am to 5:00pm EST
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By e-mail
Our customer service will get back to you within two business days.
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Request a call back
We will call you back within two business days.
Request call back
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Remote services from the comfort of your home

HearingLife offers a variety of remote customer services – all of which are available from the comfort of your home:

  1. Online consultations about your hearing loss
  2. Online support for your hearing aids and accessories
  3. Online fitting and adjustment for Oticon hearing aids (available through the Oticon RemoteCare app).
  4. Online ordering for hearing aid batteries and domes
  5. Support for hearing aid repairs and cleaning
  6. Support for assessing whether an in-clinic hearing test might be relevant to you

Learn more about how you can benefit from our remote services:
Customer service

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Video consultations with a hearing care professional

If you wear Oticon hearing aids, you can receive hearing aid adjustments from one of our professionals through a specific hearing aid adjustment app (called the Oticon RemoteCare App.)

Benefits of using the app:

  1. Have a video consultation with a hearing care professional from the comfort of your home
  2. Save time and money spent on traveling to a local clinic
  3. Receive hearing aid adjustments without having to visit the clinic
  4. Have your hearing care professional adjust your hearing aid to suit a specific listening situation
Book a free video or telephone session

Hearing aid repair and adjustment FAQ