Remote Hearing Aid Care with the Oticon RemoteCare App

 

The Oticon RemoteCare app enables data communication between your Oticon hearing aid and your hearing care professional, so you can program and adjust your hearing aid without visiting your hearing clinic or mailing your hearing aid in!

Oticon RemoteCare is free and available for Apple iOS and Android devices.

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Download the App

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Oticon RemoteCare App features

oticon-remote-care-features

    • Book a virtual appointment with your hearing care professional.
    • Get your hearing aids adjusted remotely. No mail-in or drop off/pick up required.*
    • Test your new hearing aid settings during your appointment.
    • Communicate with your hearing professional via video, audio and text.

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Oticon RemoteCare App requirements

  • Oticon hearing aid with Bluetooth® (Find out if you have a Bluetooth® hearing aid)
  • Hearing Aid Models: More, Xceed, Xceed Play, Opn S, Opn Play, Opn, Ruby, Siya
  • A smartphone (Android phones must have an operating system of 8.0 or higher, and iPhones must meet the following specifications: 5s model or higher, iOS 12.0 or higher.)
  • Have the Oticon RemoteCare App installed on your smartphone or tablet
  • An email account
  • Stable Internet connection

Set up the Oticon RemoteCare App


Ensure you’ve paired your hearing aids to your device before launching the app for the first time.

Follow the instructions below or download the set-up brochure.

  1. Download and install the Oticon RemoteCare App here
  2. On your device, launch the app.
  3. Allow RemoteCare to access your device location, camera, and microphone.
  4. On the RemoteCare home screen, tap CREATE ACCOUNT.

Follow the setup instructions on the screen. If you’ve already signed up to other Oticon registered services, you can re-use your login and password.

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FAQ - Frequently Asked Questions

What do I do if I receive a phone call during the RemoteCare appointment?
It is recommended that you decline phone calls during the RemoteCare appointment.

What do I do if my Internet connection suddenly stops working?
If it is temporary (30 seconds or less) tap the RECONNECT button in the app. Otherwise, tap END THE APPOINTMENT.

During an appointment, I left the app and returned to it. Does that have any impact?
While your app is not active, the hearing care professional cannot see you, and to him/her it may seem as if you have a connection issue. If you leave the app for over 30 seconds and return to it, the app asks if you want to RECONNECT or END THE APPOINTMENT.

Why am I having technical issues during my appointment, e.g. video is unstable?
This is most likely due to an unstable Internet connection. Try to repeat the appointment with a better Internet connection.

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*It is not possible to make all hearing aid changes remotely. A physical visit to your hearing professional may be necessary depending on your request.

For more information on how to use the Oticon RemoteCare App, speak with one of HearingLife’s hearing care professionals.