FAQ - Frequently Asked Questions
What do I do if I receive a phone call during the RemoteCare appointment?
It is recommended that you decline phone calls during the RemoteCare appointment.
What do I do if my Internet connection suddenly stops working?
If it is temporary (30 seconds or less) tap the RECONNECT button in the app. Otherwise, tap END THE APPOINTMENT.
During an appointment, I left the app and returned to it. Does that have any impact?
While your app is not active, the hearing care professional cannot see you, and to him/her it may seem as if you have a connection issue. If you leave the app for over 30 seconds and return to it, the app asks if you want to RECONNECT or END THE APPOINTMENT.
Why am I having technical issues during my appointment, e.g. video is unstable?
This is most likely due to an unstable Internet connection. Try to repeat the appointment with a better Internet connection.